Refund and Returns Policy
Refund & Returns Policy – Costozon
At Costozon, your satisfaction is our top priority. We want you to shop with confidence and enjoy a smooth, worry-free experience. If for any reason you are not completely satisfied with your purchase, we offer a 7-day return policy.
7 Days Easy Return Policy
You can initiate a return within 7 days from the date of delivery.
The product must be unused, unworn, and in its original packaging with all tags and accessories intact.
A valid proof of purchase (order confirmation email or invoice) is required to process your return.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return, including:
Customized jewellery orders
Items purchased on final sale or clearance
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days.
Refunds will be credited to your original method of payment.
Exchange Policy
If you prefer, you can exchange your item for another product of the same or higher value.
In case of higher value, the difference will need to be paid.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery with pictures/video proof.
We will arrange a free replacement or initiate a full refund, depending on your preference.
How to Initiate a Return
Contact our Customer Support team at [support@costozon.in] or call us at +91 9818575908.
Provide your order ID, reason for return, and supporting images (if applicable).
Our team will guide you through the return pickup process.
Important Notes
Returns are subject to inspection and approval by our quality control team.
Shipping charges (if any) are non-refundable.
Costozon reserves the right to decline returns that do not meet our policy conditions.
Contact Us
If you have any questions about our Refund & Returns Policy, feel free to reach out:
📧 Email: support@costozon.in
📞 Phone: +91 9818575908
🌐 Website: www.costozon.in
✨ At Costozon, we value your trust. Our 7-day return policy ensures that you can shop for artificial, fashion, imitation, Korean, and western jewellery with complete peace of mind.
